Ask for help
Pilgrims can tell their agency they have lost their group in just a few moments.
Hajj & Umrah · Pilgrim assistance
STAY CONNECTED, EVEN IN THE CROWD
Never lose touch with your pilgrims.
NAJID helps travel agencies and guides find and assist pilgrims who have lost their group, with a simple help request and a one-time GPS location shared with their permission.
Built for Hajj and Umrah agencies
Makkah•••
Assistance requestPilgrim awaiting help
Location shared with consent A guide can respond
Location is requested when help is needed, not tracked continuously in the background.
Illustration of how it works · not an app screenshot
One tapto ask for help
One-time locationshared with permission
Coordinationbetween guides and pilgrims
SIMPLER ASSISTANCE
When a pilgrim gets lost, every minute matters.
A clear experience for moments when fast action matters most.
Share their position
With permission, their current location is sent to the agency when they request help.
Coordinate a response
The agency and its guides can view and handle the request until the pilgrim is reunited with the group.
MADE FOR THE JOURNEY
The right landmark, at the right time.
NAJID brings together useful tools for moving around and reuniting pilgrims.
Location is requested when help is needed, not tracked continuously in the background.
Makkah & Madinah maps
Useful landmarks to make meeting around pilgrimage sites easier.
Meeting points
Set group meeting points and make it easier to find each other.
Alerts and messaging
Keep assistance requests and important conversations together.
IN THREE STEPS
Help starts with the pilgrim.
03.
01
The pilgrim requests help
They send an assistance request when they cannot find their group.
02
The agency is notified
Their location is shared once, only with their permission.
03
The guide steps in
The team assists the pilgrim and resolves the request once they are reunited.
FOR AGENCIES AND GUIDES
Support your pilgrims with greater confidence.
Get in touch to discuss using NAJID for upcoming journeys.